Donation refund policy

Shail Foundation follows a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or If the Donor wants to cancel/deduct the donation, The Shail Foundation will respond within 7 working days from the date of receiving the complaint from donor. The timely refund of the wrongly deduced amount will depend on type of card used during transaction. We would require a proof of deduction of the donation amount and a written communication for refund from the donor within two days after donation.

• In such cases if the receipt already has been issued, then the Donor need to return the original receipt at our official address.
• In the case of tax exemption certificate already issued, refund will not be possible.

We can be contacted for refund request through the following:
*International donations will require more working days for refund

How we use that information

Donor Data may be used for these kinds of purposes:

1. Distributing receipts and thanking donors for donations
2. Informing donors about upcoming fundraising and other activities of Shail Foundation
3. Internal analysis, such as research and analytics
4. Record keeping
5. Reporting to applicable government agencies as required by law
6. Surveys, metrics, and other analytical purposes
7. Other purposes related to the fundraising operations

Anonymous donor information may be used for promotional and fundraising activities. Comments that are provided by donors may be publicly published and may be used in promotional materials. We may use available information to supplement the Donor Data to improve the information we use to drive our fundraising efforts. We may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process.

We use data gathered for payment processors and other service providers only for the purposes described in this policy.

Contact us

If you have questions about this Donor Privacy Policy or requests about the status and correctness of your donor data, please contact

Shail Foundation,
1801, Matoshree Heights,
D L Vaidya Road, Dadar (West),
Mumbai – 400 028

Email: communication@shailfoundation.org

Security

We are committed to protecting donor personal information from unauthorized access, alteration, disclosure, or destruction. Among other things, we undertake a range of security practices, including measures to help secure web access to sensitive data and undertake efforts to address security vulnerabilities for various tools and databases.

Other Disclosures

We may disclose information when required by law; when needed to protect our rights, privacy, safety, property, donors, or users; and when necessary to enforce our terms of service.

Updates

We may change the Donor Privacy Policy from time to time. All changes will be reflected on this page. Substantive changes may also be announced through the standard mechanisms by which we communicate with our users and community. You should periodically check this page for any changes to the current policy.

Data Retention

We seek to retain donor-related information only as needed to fulfil the purposes described in this policy unless a longer retention period is required by law or regulations. For example, tax laws in the India may require the Shail Foundation to keep contact information and contribution level of donors on file.

Rights

You have certain rights with respect to the information we collect about you. Upon request, we will tell you what information we hold about you and correct any incorrect information. We will also make reasonable efforts to delete your information if you ask us to do so, unless we are otherwise required to keep it.

YOUR USE OF THE WEBSITE CONSTITUTES YOUR CONSENT TO THE ALL THE TERMS AND CONDITIONS CONTAINED IN THIS PRIVACY POLICY (AS AMENDED FROM TIME TO TIME) AND YOU SHALL BE BOUND BY THE SAME.

Collection of Information

Site Browsing:

You browse the Site anonymously. We do not require you to identify yourself or reveal any Personal Information while browsing through the Site. However, you may not be able to access certain sections of the Site or interact with us without supplying us with Personal Information. For instance, you would not be able to transact at the Site or make any donations at the Site, without providing the Site with Personal Information. If you desire to register yourself at the Site, you would be required to provide your Personal Information.

While you are browsing through the Site, the Site’s operating system may automatically record some general information (“General Information”) about your visit such as:

1.  the date and time you visit the Site, along with the address of the previous website you were visiting, if you linked to us from another website
2. the type of browser you are using (such as Internet Explorer version ‘X’)
3. which ‘hit’ it is on the Site

The General Information is not Personal Information. SHAIL FOUNDATION’s tracking system does not record personal information about individuals or link this information to any Personal Information collected from you.

The General Information is used by SHAIL FOUNDATION for statistical analysis, for tracking overall traffic patterns on the Site and to gauge the public interest in SHAIL FOUNDATION and the Site. Such General Information may be shared by SHAIL FOUNDATION with any person, at SHAIL FOUNDATION’s discretion.

Cookies:

“Cookies” are small amounts of data that a website can send to a web browser on a visitor’s computer. The cookie is stored on a visitor’s computer. A cookie may enable the site holder to track how a visitor navigates through its site and the areas in which they show interest. This is like a traffic report: it tracks trends and behaviors but does not identify individuals. Information gathered may include date and time of visits, pages viewed, time spent at the site, and the site visited just before and just after the SHAIL FOUNDATION site.

Types of Cookies

Cookies can be set to expire: on a specified date after a specific period when a transaction has been completed or when a user turns off his/her browser.

A cookie that is erased from memory when a visitor’s browser closes is called a “session” cookie. Cookies that expire based on a time set by the Web server are called “persistent” cookies.

Persistent cookies may be used in some cases, for example, to recognize when a visitor returns to a website. The web browser will send the cookie information from the initial visit back to the website. This is useful to the visitor if he or she has established a password at a particular website and wants to be identified by that site to perform a function or transaction.

To browse anonymously, you may set your browser to disable cookies or delete cookies. Please note that disabling cookies for some services will impact ability to use that service.

Refusing Cookies on SHAIL FOUNDATION’s Website

Customers may choose not to accept cookies. Your web browser may alert and permit you to refuse cookies. When you receive an alert, you may choose at that time to refuse that cookie. If the use of cookies is a concern to you, then please make sure your browser has this capability, and that you set your browser to alert you accordingly.

Newer browser versions allow you to be alerted or to automatically refuse cookies. You may need to download a more current version of your web browser from your service provider in order to obtain this option.

Note: Some product features and services provided by SHAIL FOUNDATION require you to accept a cookie to be able to use the particular functionality or service. These cookies are used to establish a link between the user and the application server. The cookies contain unique session IDs, and no customer data is stored on the cookies.

Links to other Websites

The Site contains links to other websites for the benefit of its visitors. This Privacy Policy does not apply to such other websites. SHAIL FOUNDATION is not expressly or impliedly responsible for, or liable to any loss or damage caused to you by the collection, use and retention of Personal Information by such website in any manner whatsoever. It is important that you review the privacy policies of all websites you visit before you disclose any information to such websites.

Variation of the Privacy Policy

SHAIL FOUNDATION shall be absolutely entitled at its sole discretion from time to time add to, alter, delete or modify any of the terms and conditions contained herein. Such changes, additions, alterations, deletions or modifications shall be binding on you once you visit the Site after the Privacy Policy has been so amended.

Copyright Protection

All content on this Site including graphics, text, icons, interfaces, audio clips, logos, images and software is the property of SHAIL FOUNDATION and/or its content suppliers and is protected by Indian and international copyright laws. The arrangement and compilation (meaning the collection, arrangement, and assembly) of all content on this Site is the exclusive property of SHAIL FOUNDATION and protected by Indian and international copyright laws. Permission is given to use the resources of this Site only for the purposes of making enquiries, donating or placing an order for the purchase of SHAIL FOUNDATION products. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this Site can only be made with the express permission of SHAIL FOUNDATION. All other trademarks, brands and copyrights other than those belonging to SHAIL FOUNDATION belong to their respective owners and are their property.